Contacting YouCanBookMe Support
Welcome to YouCanBookMe!
Customers on a paid plan receive full premium support, including 1:1 support requests and scheduled callbacks. Customers on a trial plan also receive premium support for the duration of their trial.
Free plan users can access our support site, community forum, webinars and helpful video resources, including the interactive guide (a green pop-out to the right of the screen when you’re in the YCBM page settings).
You can upgrade at any time to access 1:1 premium support.
Below you'll find all the details our paid and trial users need to connect with YCBM's Support team. Whether you have a question, encounter an issue, or need assistance with your account, we're here to assist!
In this article:
- Articles Resources & Tutorials
- YCBM Chat Widget
- Customer Support Email Address
- YCBM Community Forum
- New User Onboarding
- Extra Support
Articles Resources & Tutorials
We care deeply about your success with our scheduling application and through our help center, you can locate how-to's, tutorials, and frequently asked questions. Visit our help center through the app or bookmark this link: https://ycbm.capacity.com/
YCBM Chat Widget
We have an AI chatbot named Ava who is constantly learning and can answer common questions about your account, integrations, and more. Feel free to ask Ava questions if you prefer an immediate response. If for any reason, Ava needs a human to intervene for support, it will route your inquiry to a support agent who will follow up with you via email.
Locate the green chat widget in your YCBM dashboard to get answers from Ava.
Customer Support Email Address
Paid and Trial customers can open a ticket with the support team via email anytime at support@youcanbook.me. Our team is available to support you Monday through Friday, 4am - 8pm EST, excluding Christmas Day and New Years.
YCBM Community Forum
Our YCBM community works closely to discover best practices, unique use cases, and more. Join our YCBM community forum here: https://forum.youcanbook.me.
New User Onboarding
If you recently signed up for one of our paid subscriptions, you can schedule a free 30-minute onboarding call. Email our support team and we'll schedule the best time to get you fully onboarded.
Extra Support
If you have a paid or trial subscription and need extra support, we can schedule a video call to troubleshoot issues. Let us know if you need extra support and one our agents can schedule a time to meet.
Access your YCBM Dashboard