Subscriptions and billing

In this comprehensive guide, you'll learn how to manage your YouCanBookMe account subscription.

In this article:

Upgrade your account

To upgrade to a paid account, head to the Plan & Billing section of your account and select the plan and the duration. Choose from a monthly subscription, or upgrade on a 12-month or 24-month basis for an additional discount.  


All subscriptions automatically renew based on your selected billing frequency, on the date the subscription began.

The payment options you see will depend on your geographic location and the device you are using, but you will always be able to pay by major credit card and PayPal.

Changes to your billing

You can manage your account subscription and any change to billing information from the  Plan & Billing section of your account. Just select the correct button and you'll be taken to your account details to make any updates. 

Adjusting from monthly to 12-month/24-month plan

When you change from a monthly to a yearly plan, you will be credited the remaining balance of your monthly subscription and charged the difference to your card on file. Your subscription renewal date will remain the same.

Downgrade to a free account

At any time you can downgrade your account to the free version of YCBM The free version allows you to:

  • Have one booking page online at a time
  • Check a single calendar for conflicts
  • Access to limited features on your booking page. 

When you cancel your subscription, you can continue to use the paid features up until your subscription renewal date. When the renewal date occurs, your account will not be charged, but will downgrade to the free version of YCBM.

To continue taking bookings on the free version, make sure there are no paid features activated on your booking page. Those paid features are marked with a yellow Paid Plan tag next to them, including:

  • Setting up a custom schedule with Custom Availability
  • Using the Teams feature to connect your team members to the same booking page
  • Buffer time between meetings
  • Using the Google Analytics integration
  • Setting custom colors on the booking page
  • Sending reminder emails & SMS
  • Using Appointment types 

Delete your account

Deleting your YCBM account will delete all of the booking page settings, booking data, and account-related data held on you. It will also cancel any existing subscriptions. 

This action cannot be undone.

Refund policy

Our full cancellation policy is listed in our terms of service here, section 12. 

If you are not satisfied after upgrading your account, you can request a refund within 30 days of purchase. 

The refund is not automatic after cancellation - please contact our support team to request a refund on your account. 

Account credits due to adjusting the number of calendars or billing frequency are also not refundable but will remain on your account ready to be applied to your next subscription charge. 

SMS purchases are not refundable. 

For further questions, contact our team at support@youcanbook.me.
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